Team Spotlight: Heather

Heather is the newest smiling face at The Muse, and in just a short time, she’s already making a big impact. With her upbeat personality, strong organizational skills, and caring approach, Heather ensures both residents and the property are well looked after. Let’s take a closer look at a day in her life and what makes her shine.

Heather recently transitioned from The Croft to The Muse, and she’s loving it—especially since the commute is easier and her kids’ school is just a mile away. 

Her mornings start with a check-in with Michael, the maintenance tech, to review work orders and turns. On this particular day, new appliance parts were arriving, and Michael was busy fixing washers while Heather caught up on emails (after being home with a sick kiddo the day before).

From there, her day included:

• Approved a new application
  
• Helped a resident add a roommate
  
• Coordinated vendor repairs and ordered a fridge for a unit
  
• Walked units for quality control inspections - she noted just a few doors needing attention, otherwise the units are looking fabulous!
  
• Setting up move-in times for incoming residents and ensuring utilities were arranged
• Catching up with leasing consultant, Alex, before a tour, and greeting residents popping by with questions or renewal chats

Heather juggles these tasks with a calm, upbeat energy that makes residents feel heard and cared for, while also keeping property operations running seamlessly.

Getting to Know Heather

Heather is not only a dedicated property manager—she’s also a wife, mom, foodie, and all-around bubbly soul.

• 👩‍👩‍👧‍👦 Family first: Heather and her husband, Travis, are raising a sweet baby girl together. She’s also a proud mom to two older boys, and their family wouldn’t be complete without their doodle, Finley.
  
  
• 🍷 Foodie fun: She and Travis love trying new meals together, often paired with a glass of red wine for Heather, or keeping it simple with takeout on the couch (Travis’ preference).
  
  
• 🛒 Target runs: Saturday shopping trips with her little one are a regular ritual.
  
  
• 💄 Style + creativity: Heather has a funky, cool style, and loves hair and makeup. She’s also 'all tatted up', with tattoos marking memories with friends and family.
  
  
• ☕ Caffeine pick-me-up: She’s into Scooters coffee and switches up her order each season—pumpkin in fall, peppermint in winter, and her favorite: white chocolate raspberry creamer.
  
  
• 🎂 Sweet tooth: Dessert is her favorite, especially cake (both chocolate and white!).
  
  
• 📺 Relax mode: She enjoys reality TV, bubble baths, and chilling at home.
  
  
• ✈️ Travel Plans: Heather has a girls’ trip to California coming up—Disneyland, Joshua Tree, and time with her sister, aunt, mom, and cousins.

• 🍂 Seasonal spirit: Fall is her favorite time of year.
  



Why We Love Heather 💛

Heather is a blend of professionalism and personality. She brings structure and leadership to her role at The Muse while keeping things approachable and fun for residents. With her bubbly energy, family-first outlook, and genuine care for others, she makes The Muse feel like home for everyone who walks through the door.

We’re thrilled to have Heather on the PROPS team!